A Customized Competency Model for the Hospitality Industry
Overview
The connection between great people practices and organizational achievement in the hospitality industry is widely recognized. Less understood are the crucial roles of the trainer and human resource professional in this equation.
As the premier association dedicated to advancing training in the hospitality industry, the Council of Hotel and Restaurant Trainers (CHART), in partnership with Batrus Hollweg International (BHI), commissioned a hallmark study to define the competencies necessary for success across a variety of roles in restaurant/hospitality training.
"The Blueprint for Trainer Development study identifies competencies of winners in the hospitality training profession," said Joleen Flory Lundgren, SPHR, FMP, vice president of human resources and training for Famous Dave's of America and CHART president. "The model provides a professional development plan for helping trainers grow and provide more value to their organizations."
"Trainers in the hospitality industry face unique challenges," said Linda Pharr, president & chief operating officer of Batrus Hollweg International. "The competency model addresses these challenges and provides a development solution for CHART members and the industry."
To read the full article and key findings...
