SQ™ Service Questionnaire

What Does the SQ Measure?

• Drive & Energy - Responsive, active, works with a sense of urgency to keep a fast pace
• Sociability - Outgoing, interactive, greets customers, communicates with co- workers
• Stress Tolerance - Stable, calm, positive, handles the pressure of daily demands
• Friendliness - Helpful, friendly, believes customer is right
• Acceptance of Authority - Rule-oriented, organized, works well within established structures
• Dependability - Takes ownership of tasks, follows through commitments, takes responsibility for their actions
• Overall Rating - A strong fit for an hourly employee in a customer-oriented position

What are the Benefits of Using the SQ™?

• User Friendly - The SQ™ only takes 30 minutes of the applicant's time and seconds for scoring. Results are easy to understand, descriptive, and an effective addition to interviewing.
• Cost Effective - The SQ™ can help you hire the kind of employee you want and screen out the kind of employee who costs your company money.
• Accurate - Our research shows that employees who score higher on the SQ™ are rated as better performers by their supervisors. Thus, the SQ™ can help interviewers accurately identify employees who will perform well and have less likelihood of turnover due to poor performance.
• Customizable and flexible - A targeted net brings in only the best of the best when large numbers of applicants are available, while a more relaxed net brings in a sufficient number of high-potential candidates from among fewer applicants.
• Precise - The tools incorporate curvilinear benchmarks to help measure candidates for just the right amount of certain traits to help effectively predict an applicant's future success in a given role.

Proven Results