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| | BHI Assists one of the Largest Restaurant Companies in the US to Significantly Reduce Management Turnover |
| 04/04/09, Plano, TX | Carrols Corporation is one of the largest restaurant companies in the U.S., operating and franchising more than 560 restaurants under the Burger King®, Pollo Tropical®, Taco Cabana® brands. Operating in 17 states, Carrols Corporation employs over 16,000 people. In 1999 Carrols Corp began a partnership with Batrus Hollweg International (BHI), a talent management consulting firm, to hire better caliber managers and to lower store-level turnover in their management positions.
Carrols Corporation began by testing BHI's QSR (Quick Serve Restaurant) Manager Selection tool in about 50 restaurants in the Akron/Cleveland, Ohio market in 1999. After implementation of the assessment, annualized management turnover decreased an average of 5.5% over the first 3 years. Carrols Corporation then expanded the use of the QSR Manager Selection tool to about 200 restaurants. VP of Human Resources, Jerry DiGenova states, "Many changes we have made have led to our significant reduction in turnover, and clearly the initial step was using the QSR tool to get the right people." Carrols Corporation now uses the tool in all of its 560 restaurants. Turnover has been reduced to 21%, a 38% drop from the original implementation, resulting in a savings of nearly a million dollars with an average savings of $120,600 per year.
The QSR tool was developed and validated by BHI through a consortium study involving 19 quick service restaurant chains in 1997. This tool measures a candidate in areas such as leadership, customer service orientation, problem solving and overall fit for the job. The QSR tool is currently used in about 40 restaurant chains nationally.
After years of success with the management tool in 2008 Carrols Corporation partnered again with BHI to do a pilot study around an assessment tool for its hourly employees. In early 2009 they began using the SQPlus™ (Service Questionnaire Plus) tool in their Burger King franchises. "Our SQPlus hiring process has proven to reduce hourly turnover and improve the quality of the hiring at many other companies and we believe that Carrols will also gain significant benefits from their use of this approach," said Lewis Hollweg, PhD., President and CEO of BHI.
About Carrols CorporationCarrols Restaurant Group, Inc., operating through its subsidiaries, including Carrols Corporation, is one of the largest restaurant companies in the United States. The Company operates three restaurant brands in the quick-casual and quick-service restaurant segments with 560 company-owned and operated restaurants in 17 states as of December 28, 2008, and 29 franchised restaurants in the United States, Puerto Rico and Ecuador. Carrols Restaurant Group owns and operates two Hispanic Brand restaurants, Pollo Tropical and Taco Cabana. It is also the largest Burger King franchisee, based on number of restaurants, and has operated Burger King restaurants since 1976.
For more information on Carrols Corporation, please visit: http://www.carrols.com/
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| About Batrus Hollweg InternationalDallas based Batrus Hollweg International (BHI) is a leading human capital consulting firm specializing in High Definition Assessment Science™-- assessing and developing people to drive organizational results. With 39 years of experience, BHI provides companies with objective, quantifiable solutions for: selecting the best talent; minimizing hiring mistakes; growing internal talent; aligning talent competencies with business goals; gauging company climate to identify barriers and leverage points; and filling the succession planning pipeline with more precision.
For more information, please visit http://www.batrushollweg.com or call 800-274-4541.
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