Hourly Selection
Are your frontline employees a competitive differentiator in the marketplace? Frontline service employees are your first and most important chance to impress your customers. But selecting and retaining workers who put your best face forward can be challenging. Not only do they need to be brand ambassadors for you, but they need to become productive quickly, stay with you and, hopefully, become future managers.
BHI’s ready-made and customized hourly assessment tools identify candidates for hourly, frontline and non-exempt supervisory positions who will work hard to make your business thrive. Our assessment tools can help you: |
| • | Make your hiring process more efficient by allowing you to focus on only the top applicants |
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| • | Reduce turnover by helping you choose workers committed to their careers |
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| • | Pinpoint applicants who will be most productive and consistently deliver quality service |
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| • | Protect your business by giving you objective, legally defensible measures on which to base your hiring decisions |
| | BHI assessment tools measure candidates in areas that are key to success in team- and service-oriented positions, including work style, interpersonal skills and adaptability. You can also create benchmarks based on the performance of your best employees, so you’ll know that your new hires will achieve the standards you set. | The BHI Difference
BHI offers a range of ready-made and customized solutions to help you build your best staff.
Service Questionnaire (SQ)™ is a quick, accurate, inexpensive tool developed and validated specifically for hourly positions. Administered on paper or by computer, it evaluates candidates' customer-service orientation, productivity, work ethic and ability to work in teams. SQ sums up its findings in a detailed report that includes a descriptive selection profile, developmental feedback report and follow-up interview questions.
Learn more about SQ »
The SQSuite™ expands the insights and benefits of the SQ™ by incorporating additional informative indices, the outcome of in-depth BHI research initiatives. These success predictors empower recruiters with even more intelligence as they work to attract, hire and retain only the highest-potential employees. These indices, which can be selected on a client by client basis, include: |
| • | Engageability: measures the capacity of the individual to become engaged and, consequently, predicts their potential job commitment, satisfaction, initiative and passion. |
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| • | Manager potential: helps identify from the start whether an hourly employee has the potential – the basic traits – that are essential for the manager role. |
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| • | Hospitality: identifies passionate, patient and caring individuals who can increase customer satisfaction, repeat business and brand loyalty. |
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| • | Salesmanship: helps identify candidates that are naturally driven to upsell and build new revenue through guests and customers. |
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| • | Integrity: evaluates candidates for their propensity toward engaging in problematic and disruptive behaviors in the workplace. |
| | Learn more about SQ Suite™» |
Manufacturing Associate Assessment (MAA)™ accurately evaluates key performance indicators of non-exempt, manufacturing-employee performance, including problem solving, planning, communication, team orientation, safety consciousness and many others. It combines the SQ™ assessment with the Associate Aptitude Questionnaire, which measures a candidate's ability to: |
| • | Understand and interpret written materials |
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| • | Perform mathematical calculations to solve problems |
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| • | Reach conclusions by analyzing and evaluating information |
| The MAA provides you with a detailed report on each candidate that includes a descriptive selection profile, developmental feedback report and follow-up interview questions.
Learn More about the MAA™» |
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